"Nokia's AI driven access analytics solution has given us the ability to proactively address issues, reducing customer calls by solving multiple issues in a single intervention and creating overall efficiencies in our troubleshooting process." High-resolution video, cloud services and the multiplication of connected devices require higher bandwidth as well as increased reliability. Today, for the copper medium to remain competitive relative to fiber, a similar quality of experience is expected from both an end-user and maintenance perspective. This is especially true given the uptake of Fiber in Europe, which stands at less than 50% for home subscribers. As a Tier-1 European service provider, POST Luxembourg was looking to improve the overall performance of its copper troubleshooting process to reduce OPEX and improve satisfaction among its customers.